Client Policies & Expectations

Our policies are designed to create a respectful, professional relationship so we can provide safe, efficient, and exceptional chiropractic care for every animal we serve.

Thank you for helping us maintain a smooth schedule and a positive experience for all clients.

Scheduling

Appointments may be scheduled by phone or text at (928) 910-0665.

Please do not use email or social media messages to schedule appointments, as these platforms are not monitored consistently.

Office Communication Hours

Monday–Friday: 9:00 AM – 3:00 PM
Closed on weekends and federal holidays

Mobile Service Area

Trailblazer Chiropractic is primarily a mobile practice. Horse appointments are performed at your barn or property, and some canine appointments may be performed at our Prescott office or by mobile visit depending on location, scheduling, and availability.

To provide the highest quality service, mobile appointments are scheduled by geographic route whenever possible. We will always do our best to accommodate preferred appointment times, but appointment windows may occasionally be adjusted to maximize efficiency or accommodate urgent patients.

Appointment Changes

Life happens—we understand.

If we need to adjust your appointment due to weather, emergencies, road conditions, or an urgent patient, we will contact you as soon as possible.

We appreciate your flexibility and extend the same courtesy to every client when emergencies arise.

Cancellation & Rescheduling Policy

Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

Appointments cancelled with less than 24 hours' notice may be charged up to 50% of the scheduled services at our discretion.

Any cancellation balance may be added to your next invoice.

If a deposit was collected and the appointment is cancelled without rescheduling within one week, the deposit will be forfeited.

Repeated late cancellations or missed appointments may require a deposit before future appointments can be scheduled.

Missed Appointments & Late Arrival

Because this is a mobile practice, timing is essential.

If you are not present when we arrive, your animal is not caught, or your appointment cannot begin within approximately 15 minutes of our arrival, the appointment may be considered a missed visit and may be subject to a cancellation fee.

If we are able to wait longer, additional wait time may be billed at our discretion.

Additional Animals

We are happy to adjust multiple animals during one visit whenever scheduling allows.

Please provide at least 12 hours' notice if you would like to add another animal to your appointment.

While we will always try to accommodate additional animals, same-day additions cannot be guaranteed.

Infectious Disease & Biosecurity

The health of every patient is important.

Please notify our office before your appointment if your animal has been diagnosed with—or is suspected of having—a contagious illness, including but not limited to:

Ringworm
Kennel cough
Strangles
Equine herpesvirus
Parvovirus
Any other contagious disease

Appointments involving contagious animals may be postponed or rescheduled to protect other patients.

What to Expect

Although appointments are scheduled for specific times, travel, weather, emergencies, and previous patient needs can occasionally create delays.

Please allow a 15–20 minute arrival window.

If we expect to be running significantly behind schedule, we will contact you as soon as possible.

Appointment Length

New Patients

Dogs: approximately 30 minutes
Horses: approximately 45–60 minutes

Follow-Up Visits

Approximately 15–20 minutes

Appointment times may vary depending on the complexity of the case.

Animal Handling

Your animal's safety is always our highest priority.

To safely perform treatment, we may use appropriate handling techniques such as:

Muzzles
Lead chains
Assistance from handlers
Other low-stress restraint methods when necessary

If you have concerns regarding restraint methods, please discuss them with us before your appointment.

Please do not sedate your animal before treatment unless specifically instructed by your veterinarian or discussed with our office.

Treats are highly encouraged for nervous patients.

Aggressive or Unsafe Animals

We reserve the right to refuse or discontinue treatment if an animal presents an unreasonable safety risk.

This includes, but is not limited to:

Aggressive behavior
Inability to safely handle the animal
Unsafe facilities
Lack of appropriate handlers

The safety of our staff, clients, and patients always comes first.

Barn Visit Preparation

To help your appointment run smoothly, please have your horse:

Caught before arrival
Reasonably clean
Mud brushed off
Lightly groomed

Please avoid applying:

Fly spray
Show Sheen
Hoof oil

whenever possible before your appointment.

Please provide:

A dry work area
Flat, level footing
Shade whenever available

Children & Spectators

Children are always welcome; however, they must remain under adult supervision during appointments.

For everyone's safety, spectators should remain at a respectful distance unless asked to assist.

After Your Adjustment

Most animals benefit from 24 hours of lighter activity following treatment.

Unless otherwise discussed, we recommend avoiding strenuous exercise, intense training, or competition during this recovery period.

If you have questions about your animal's activity restrictions, please ask before leaving your appointment.

Veterinary Care

Animal chiropractic is intended to complement—not replace—routine veterinary care.

We do not diagnose medical diseases, prescribe medications, perform surgery, or provide emergency medical services.

If your animal requires emergency care, please contact your veterinarian or the nearest emergency veterinary hospital immediately.

Photography & Video

With your permission, photographs or videos may occasionally be taken during appointments for:

Medical documentation
Educational purposes
Client education
Marketing and promotional materials

Any promotional use is governed by the signed Media Release Authorization.

Payment

Payment is due at the time of service.

Accepted payment methods include:

Cash
Check
Venmo
Zelle

Returned checks or failed electronic payments are subject to a $25 returned payment fee.

Invoices not paid within three (3) business days may result in suspension of future appointments until the account is brought current.

Accounts that remain unpaid may be referred for collections, and the client may be responsible for any allowable collection costs or legal fees associated with recovering the outstanding balance.

Travel Area

Our standard service area extends approximately one hour from Prescott, Arizona.

Appointments outside our normal service area may be available on designated travel days and may incur an additional travel fee.

Please contact us to discuss availability if you are located outside our standard service radius.

Weather Policy

The safety of our clients, patients, and staff is important.

Appointments may be delayed or rescheduled due to:

Severe thunderstorms
Lightning
Flooding
Unsafe road conditions
Extreme heat
Other hazardous weather conditions

We will always communicate any schedule changes as soon as possible.

Personal Safety

Trailblazer Chiropractic reserves the right to take reasonable measures to protect the safety of our staff, clients, patients, and the public.

Services may be declined or discontinued if conditions are considered unsafe, including but not limited to:

Aggressive animals
Unsafe property conditions
Threatening or inappropriate behavior
Illegal activity on the premises
Situations that could place any person or animal at risk

Thank you for choosing Trailblazer Chiropractic.

It is our privilege to care for your animals, and we look forward to partnering with you to help them move, perform, and live at their very best.